Instavans Logistics Private Limited (“Instavans”, “We”, “Us”, “Our”) recognises the importance of maintaining Your privacy. We value and appreciate the trust reposed in us by our users (“User”, “You”, “Your”). This Privacy Policy (“Policy”) describes how we treat Your information shared by You while registering and/or using our website and/or mobile application (“Site”). By visiting and/or using our Site, You acknowledge and agree that we may collect, use and disclose Your information in accordance with this Policy and agree to be bound by the terms and conditions of this Policy.

1.0. SCOPE

This Privacy Policy applies to all non-public, online and offline, collected, stored, processed, transferred and used Personal Data of INSTAVANS customers, vendors, employees, agents, contractors and others who share their Personal Data with us. A copy of this Privacy Policy is located on INSTAVANS website at


We may collect the following information from You:

2.1. Personal information:

We may collect certain personal information including Your name, address, email ID, telephone number.

2.2. Service related information:

We may collect details regarding Your usage of our services, including but not limited to, the type of service requested, the time when the service was provided, the amount charged and distance covered.

2.3. Usage information:

We may collect information relating to Your usage of, and interaction with, Our services including but not limited to location data, web logs, IP address and browser information.


3.1. While recognizing that all Personal Data deserves to be protected, INSTAVANS exercises special precautions and safeguards for any Sensitive Personal Data we may collect. Sensitive Personal Data includes Personal Data specifying medical or health data, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying details of a conviction or criminal offense.

3.2. INSTAVANS does not collect Sensitive Personal Data regarding its customers or vendors, unless it is required or authorized by law, or unless the customer or vendor has provided its express consent. However, when necessary to support its relationship with its employees, or when required by local law, INSTAVANS may collect “Sensitive Personal Data” regarding its employees.


4.1. INSTAVANS makes available a specific detailed “Privacy Notice” to its customers, vendors and employees describing what Personal Data we may collect, how we use it, when it may be shared with others, choices of what Personal Data an individual may provide, and how we safeguard its confidentiality. Where a legal requirement exists, we will request consent from individuals to the collection and use of that information as set forth in the Privacy Notice.

4.2. We collect Personal Data that is knowingly and voluntarily provided to us related to the following:


INSTAVANS collects and processes Personal Data about our customers in order to efficiently provide the services necessary to support an entire supply chain solution, and other services that involve the transport and storage of goods more generally. In addition, we may use collected customer Personal Data in order to correspond with customers Personal Data regarding possible new or enhanced business opportunities.


INSTAVANS collects and processes Personal Data about any vendor we retain in order to ensure that we are able to contact our vendors when necessary, and to ensure that INSTAVANS’s standards of service/care are met.


INSTAVANS collects and processes Personal Data about its employees to carry out human resources management and to provide benefits for employees.


5.1. We may use the information collected from You for the following purposes only:

5.1.1. to enable and facilitate Your use of our Site and for the provision of services, as may have been requested by You

5.1.2. to provide You with information about Our services including but not limited to any materials and offers in respect of the same

5.1.3. to inform You in respect of any changes to Our terms and conditions and/or any other policies;

5.1.4. to customize and personalize Your experience on, and interaction with, Our Site and provide You with relevant marketing, advertising, promotional and other communication

5.1.5. to improve our Site and services including for effective security and administration purposes.

5.2. We may also automatically collect certain anonymous information about Your usage of, and activities on, the Site by way of cookies, web beacons, web analytics or other similar technology. This anonymised information may be used for customising Your experience on Our Site based on Your usage and preferences, providing You with personalized services by remembering Your choices and help improve Our Site and services by analysing web traffic and usage related data.


6.1. INSTAVANS retains Personal Data we collect for reasonable periods of time, in accordance with specific policies or as required by law. Personal Data collected for a specified purpose will only be used for that purpose and, unless that information is otherwise required to be retained, after a reasonable period of time, the Personal Data will no longer be actively stored when that purpose has been fulfilled.


7.1. By using Our Site, You agree and authorize us to collect, transfer, use, store and disclose Your information in accordance with the terms of this Policy, including the transfer of Your information outside Your country of residence. We may disclose Your information to Our employees, consultants, affiliates, business partners, associates, subsidiaries, investors, and such other persons with whom We may be required to share any such information under applicable law.

7.2. We may share Your information with the relevant carriers/third parties in order to facilitate provision of their service to You or for such other person, as may have been requested or authorised by You. We may also share Your information with other third parties where You may have expressed an interest in receiving information about their services.

7.3. We may disclose any information collected from You, as may be necessary, to comply with any direction received from any competent statutory authority or as may be required to be disclosed under applicable law.


8.1. Cookies are small text files that a website can send to a user's browser for storage on the hard drive. Cookies can make use of the Web easier by saving status and preferences about a website.

8.2. We use cookies to collect information about a visitor's use of the website and to facilitate return visits. Cookies on the site may collect the following information: a unique identifier, user preferences and profile. The information collected from cookies is tracked to improve the functionality of the website by facilitating navigation, and increasing the relevance of content. In the future, as we enable further customization of the website, cookies will help in assuring that information provided to You will be the most relevant to Your needs.

8.3. While we do not offer an opt-out on the website for cookies, Your browser provides You with information and control over cookies. You can set Your Web browser to alert You when a cookie is being used, get information on the duration of the cookie, and learn to which server Your information is being returned. To learn more about cookies and browser functionality relating to cookies please search for "cookies" in the help function of Your browser.

8.4. We may also use embedded pixel technologies to help track site usage. The site usage information collected by these technologies is associated with cookies and may provide personally identifiable information about site use by registered users of This information is used to evaluate site content, navigability and composition as well as page response rates.


9.1. The security, integrity and privacy of Your information is of paramount importance to Us and we adopt adequate measures to protect Your information against unauthorized access, unauthorized alteration, disclosure or destruction.

9.2. We shall not, however, be liable for any breach of security or for any actions of any third parties that receive Your information.

9.3. We shall not, in any event whatsoever, be liable for any loss, damage or misuse of Your information, if such loss, damage or misuse is attributable to any event that is beyond Our reasonable control including without limitation, any act of God, sabotage, fire, flood, explosion, strikes, riots, government policies, computer crashes , hacking or other breach of security.


10.1. Our Site may contain links to other third party websites. We are not, in any way, related to or otherwise associated with such third party websites and do not guarantee or otherwise endorse any content and/or security of such websites. Such third party websites are not governed by this Policy and may have their own terms of use and privacy policies. You should ensure that You have read and understood their privacy policy before providing any information or other data.

10.2. In no event shall We be liable for any loss, damage, claim or expense caused as a result of accessing these third party websites and/or any of their features.


11.1. You hereby expressly consent to receive communications from Us and/or third parties authorised by You through Your registered phone number and e-mail ID. You agree that any communication so received by You from Us and/or any third parties authorised by You will not amount to spam, unsolicited communication or a violation of Your registration, if any, on the national do not call registry.


12.1. We reserve the sole right to update, modify, amend or otherwise vary any terms of this Policy, as we may deem necessary, from time to time and without any prior notice to You.

12.2. Unless otherwise specified, any such revisions to the Policy shall be effective immediately upon posting of the same on Our Site. By Your continued access of Our Site, You shall be deemed to have read, agreed and accepted to be bound by such revised Policy. If You do not agree to the revised Policy, You should immediately discontinue Your use and access of Our Site. We urge You to please go through the Policy from time to time to stay informed about any updates/revisions that may have been made to the Policy.


If You have any concern, question, suggestions, grievance or complaints in relation to the Site, any content or services, or this Policy, We request You to please contact Us at


This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising in relation to this Policy shall be subject to the exclusive jurisdiction of the competent courts at Bangalore, Karnataka.



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